Customer Complaint

Programming Evaluation, Customer Complaint or Inquiry


The Boys and Girls Club of Durham (BGCD) strives to present a positive, professional image to the community through every aspect of its operation.


BGCD will provide high quality programming to the young people in our community.

BGCD is committed to addressing complaints promptly. Families receiving services from BGCD are encouraged to discuss complaints or misunderstandings with staff or supervisors without concern for intimidation or reprisals.

To ensure that BGCD deals with complaints promptly, and so that families feel no concern for intimidation or reprisal, the following procedure will be adhered to:

Complaint Procedure

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